Team online status

Question

The online status of the user in the tenant is not displayed correctly, and the avaliable status will be displayed as away. How to solve this problem?

Answer 1

I find that most times when I set my status to Away manually, it will not automatically switch back to Available with computer activity, such as moving the mouse and typing.

Either the status back to Available manually or try right-clicking the Teams icon in the system tray, hover over My status, and click Reset status.

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Please accept as an answer if this was helpful.

Answer 2

Hi CATKING

Do you have the same problem with Teams web client?

Do other users in your organization have this issue?

As said above, reset the status to be valid. Also, follow the steps below to try to clean the cache.

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key +R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Teams.

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