Add external user cannot be added

Randi 125 Reputation points
2023-01-19T15:09:24.46+00:00

Please help me with this question.

I need to work with external users to complete new projects, so it is convenient to add them to the organization, but I cannot add them.

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  1. SokiGuo-MSFT 4,261 Reputation points Microsoft Employee
    2023-01-20T05:05:27.7766667+00:00

    Hi @Randi

    According to your description, you want to add external users to your organization. So, you need to add this user as a guest. Check in the admin center that you've enabled guest access.

    User's image

    For more details about guest access, you could refer to this article.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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2 additional answers

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  1. Manu Philip 14,056 Reputation points Microsoft MVP
    2023-01-19T15:15:58.66+00:00

    You can follow the video tutorial I made in the below YouTube video. External users can be added as contacts

    Add External Contacts in Microsoft Teams


    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. SokiGuo-MSFT 4,261 Reputation points Microsoft Employee
    2023-01-20T05:17:30.79+00:00

    Hi Randi

    According to your description, you want to add external users to your organization. So you need to add this user as a guest. Check in the admin center that you've enabled guest access.

    User's image

    For more details about guest access, you could refer to this article.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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