A month ago my authenticator app started giving me a 2 digit code

AdamGibson-6488 0 Reputation points
2023-01-19T16:45:52.9633333+00:00

It pings my phone and asks me to approve, but if i do it fails. Then I have to click Use Password instead and it prompts me for the password, pings my phone, and Im logged in. I want it to remove the extra step and just let me use password. I tried changing my authenticator settings but no luck.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,523 questions

3 answers

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  1. OO 11 Reputation points
    2023-05-15T12:56:59.9033333+00:00

    Likewise... Last week out of the blue, MS started presenting me with a two digit number for authenticator instead of asking me to tap 'approve'. We're an MSP and have many GA accounts we use for our clients and it's doing it with all of them.

    1 person found this answer helpful.
  2. Dillon Silzer 54,646 Reputation points
    2023-01-20T04:34:30.0766667+00:00

    Hello,

    Try removing Authenticator from your account and then re-add it back.

    Turning two-step verification on or off for your Microsoft account

    https://support.microsoft.com/en-us/account-billing/turning-two-step-verification-on-or-off-for-your-microsoft-account-b1a56fc2-caf3-a5a1-f7e3-4309e99987ca

    If this is helpful please accept answer.

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  3. Roberto Di Lello 0 Reputation points MVP
    2023-05-15T12:18:03.7666667+00:00

    i got the same problem., and with 5 differents accounts. its a mess.