This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 50%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA6%3C/text%3E%3C/svg%3E)
It pings my phone and asks me to approve, but if i do it fails. Then I have to click Use Password instead and it prompts me for the password, pings my phone, and Im logged in. I want it to remove the extra step and just let me use password. I tried changing my authenticator settings but no luck.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 77%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
I just ran in to the same issue. With the help of customer support was able to get it resolved.
I just got a new phone and this when the issue started. You need to login to your account and
In the "Add Method" section you should see your phone number and then the name of your device(s) and this is where you delete it.
Here are the steps to follow.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
If you cannot LOGIN, how can you even start this process?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 19%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
Likewise... Last week out of the blue, MS started presenting me with a two digit number for authenticator instead of asking me to tap 'approve'. We're an MSP and have many GA accounts we use for our clients and it's doing it with all of them.
Update: I found this. Not sure why Riverland Community College is what we get above the fold and not something official from Microsoft. I'm not sure if that's a Google fail or Microsoft fail...
thanks a lot. It's crazy how security is managed. Come on, i got 2fa enabled, it supposed i got my account safe and my device. Now, because they think someone could have my credentials and we are dumb and can approve "accidentally" the access in our devices, they make our life more complex!
Why Microsoft dont let us choose? is too difficult?
Hello,
Try removing Authenticator from your account and then re-add it back.
Turning two-step verification on or off for your Microsoft account
If this is helpful please accept answer.
i got the same problem., and with 5 differents accounts. its a mess.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 1%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
did you find a solution because I am very stuck