When I click on the "Open SaaS Account on publisher's site" link and try to login I get "Single Sign-On failed". My credentials are correct for getting into the Azure Portal and the Twilio Sendgrid page has an active subscription. It has worked properly in the past. Is there anyway to reset the SSO account information? BTW, the reason I need to get into the Sendgrid console is that we started receiving emails from Sendgrid support with "Access attempt from non-whitelisted IP" in the subject line. And I need to fix the whitelist. Any help would be appreciated. Sendgrid support said "Please reach out to <a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fazure.microsoft.com%2Fen-us%2Fsupport&data=05%7C01%7C%7C584ad40571384994e58e08dafa3be8d2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638097432663728824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=zq8VPS75hd3KjmWAurOg%2Fhq5TMGivbbLL%2BHFJtgmuXU%3D&reserved=0" rel="ugc nofollow">Azure Support for further assistance. They will be able to help with logging in from their portal.". I suspect that the SSO account has been removed on either the Azure or the Sendgrid side and needs to be recreated. I can't simply create a new account because we have Templated email messages in that account which would be difficult to recreate. Baffled.

Hi everyone. I got the exactly same issue. Then I discover something of this page https://sendgrid.com/en-us/pricing If you check at the bottom of the Free or Essential Plan, you could see there is no SSO login allowed. And if I'm right, this is how azure provide connection to SendGrid. I didn't try to upgrade my subscription because I do not want to pay for now and I would like to be sure it's the issue before subscribe to any expensive plan. If something tried, let us know !

Azure Sendgrid SaaS login fails with Single Sign-On failed error

Brian Foley 40

When I click on the "Open SaaS Account on publisher's site" link and try to login I get "Single Sign-On failed".

My credentials are correct for getting into the Azure Portal and the Twilio Sendgrid page has an active subscription. It has worked properly in the past. Is there anyway to reset the SSO account information?

BTW, the reason I need to get into the Sendgrid console is that we started receiving emails from Sendgrid support with "Access attempt from non-whitelisted IP" in the subject line. And I need to fix the whitelist.

Any help would be appreciated. Sendgrid support said "Please reach out to Azure Support for further assistance. They will be able to help with logging in from their portal.".

I suspect that the SSO account has been removed on either the Azure or the Sendgrid side and needs to be recreated. I can't simply create a new account because we have Templated email messages in that account which would be difficult to recreate.

Baffled.

Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,171 Reputation points

2023-01-23T15:59:39.7566667+00:00

Hello, we need more detail in order to suggest a solution. Please share any debugging or error information displayed by SendGrid. Optionally, you can Capture a browser trace for troubleshooting and share the results (minus PII) here.
Scott Bullock 0 Reputation points

2023-09-05T03:12:17.66+00:00

Did we get an answer here, I am having the same problem.
Bart van Andel 10 Reputation points

2023-09-25T08:26:29.85+00:00
Same. Just created an account a week ago, but was never able to login.

Steps taken, from the top of my head:

Create new resource, of type Twilio SendGrid

Receive email "Configure your new Twilio SendGrid SaaS account"

Fill out the requested information

Receive email "Your Twilio SendGrid SaaS subscription is now active"

Try to login using "Open SaaS Account on publisher’s site" link in Azure

Run into the issue described above.

There's not other way to access that account as far as I know, so we now have a resource (which is being paid for) that we can't access.
Frederic 35 Reputation points

2023-10-07T15:35:42.24+00:00

Exactly same problem here. Created SendGrid resource from Azure, and received confirmation that account was created. All looks good on Azure portal but when I follow the link to publisher site it shows the SSO error.

The support asked me to provide my saasSubscriptionID by following this instruction https://support.sendgrid.com/hc/en-us/articles/12902979745051 but they still couldn't locate my account.

Then they wrote me without any explanation: "we have determined that our platform is not a good fit at this time and your account will not be activated".
Bart van Andel 10 Reputation points

2023-10-09T08:32:11.68+00:00

After googling a bit, we found that this is just how SendGrid seems to operate. They won't provide clues on the reason for blocking access. We've writted SendGrid off in favor of whatever other solution. Not gonna trust a partner when they won't cooperate on such a fundamental level.
Ryan Hill 25,901 Reputation points Microsoft Employee

2023-10-13T14:32:00.67+00:00

Just an FYI, I'm hearing that the issue was resolved for some.
Albina 0 Reputation points Microsoft Employee

2023-11-21T10:03:28.2066667+00:00

My customer has exactly same problem and Sendgrid won't resolve it for them and they say the account will not be activated. They already tried to remove and add account again-same issue. Has this been resolved for anyone? They are stuck and Microsoft support can't help them either.
Albina 0 Reputation points Microsoft Employee

2023-11-21T10:05:53.0733333+00:00

The reply from Sendgrid:

At Twilio SendGrid great care is taken when it comes to new sign-ups to ensure ongoing compliance with our [Acceptable Use Policy](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.twilio.com%2Flegal%2Faup&data=05%7C01%7CAlbina.Bogorevich%40microsoft.com%7C01865c630f774dbecf3008dbea65c51c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638361495108687530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qBfX7HNxiY5YImq%2FJhWfO0RpqiBtme8X14rvAPI90Ds%3D&reserved=0"Original URL: https://www.twilio.com/legal/aup. Click or tap if you trust this link.") and our [Email Policy](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.twilio.com%2Flegal%2Fservice-country-specific-terms%2Femail&data=05%7C01%7CAlbina.Bogorevich%40microsoft.com%7C01865c630f774dbecf3008dbea65c51c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638361495108695826%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fKVHngyyej0gSE2ra0tvg4XbcqZOhV191eNpHr%2BLlRs%3D&reserved=0"Original URL: https://www.twilio.com/legal/service-country-specific-terms/email. Click or tap if you trust this link."). This process is carried out to make sure that everyone is using the platform in accordance with existing policies and regulations. For security reasons, we cannot provide any additional details regarding this decision.
shivam rao 0 Reputation points

2024-01-05T21:05:24.77+00:00

can anyone explain how to resolve this error
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,171 Reputation points

2024-01-16T01:27:40.0966667+00:00

Hello shivam, do you still need help?

1 answer

Maxime Rousseau 0 Reputation points

2024-04-23T14:15:09.0066667+00:00

Hi everyone.

I got the exactly same issue.

Then I discover something of this page https://sendgrid.com/en-us/pricing

If you check at the bottom of the Free or Essential Plan, you could see there is no SSO login allowed. And if I'm right, this is how azure provide connection to SendGrid.

I didn't try to upgrade my subscription because I do not want to pay for now and I would like to be sure it's the issue before subscribe to any expensive plan.

If something tried, let us know !
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