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When I click on the "Open SaaS Account on publisher's site" link and try to login I get "Single Sign-On failed".
My credentials are correct for getting into the Azure Portal and the Twilio Sendgrid page has an active subscription. It has worked properly in the past. Is there anyway to reset the SSO account information?
BTW, the reason I need to get into the Sendgrid console is that we started receiving emails from Sendgrid support with "Access attempt from non-whitelisted IP" in the subject line. And I need to fix the whitelist.
Any help would be appreciated. Sendgrid support said "Please reach out to Azure Support for further assistance. They will be able to help with logging in from their portal.".
I suspect that the SSO account has been removed on either the Azure or the Sendgrid side and needs to be recreated. I can't simply create a new account because we have Templated email messages in that account which would be difficult to recreate.
Baffled.
A cloud-based identity and access management service for securing user authentication and resource access
Hello, we need more detail in order to suggest a solution. Please share any debugging or error information displayed by SendGrid. Optionally, you can Capture a browser trace for troubleshooting and share the results (minus PII) here.
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Did we get an answer here, I am having the same problem.
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Same. Just created an account a week ago, but was never able to login.
Steps taken, from the top of my head:
There's not other way to access that account as far as I know, so we now have a resource (which is being paid for) that we can't access.
Exactly same problem here. Created SendGrid resource from Azure, and received confirmation that account was created. All looks good on Azure portal but when I follow the link to publisher site it shows the SSO error.
The support asked me to provide my saasSubscriptionID by following this instruction https://support.sendgrid.com/hc/en-us/articles/12902979745051 but they still couldn't locate my account.
Then they wrote me without any explanation: "we have determined that our platform is not a good fit at this time and your account will not be activated".
After googling a bit, we found that this is just how SendGrid seems to operate. They won't provide clues on the reason for blocking access. We've writted SendGrid off in favor of whatever other solution. Not gonna trust a partner when they won't cooperate on such a fundamental level.
Just an FYI, I'm hearing that the issue was resolved for some.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My customer has exactly same problem and Sendgrid won't resolve it for them and they say the account will not be activated. They already tried to remove and add account again-same issue. Has this been resolved for anyone? They are stuck and Microsoft support can't help them either.
The reply from Sendgrid:
At Twilio SendGrid great care is taken when it comes to new sign-ups to ensure ongoing compliance with our [Acceptable Use Policy](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.twilio.com%2Flegal%2Faup&data=05%7C01%7CAlbina.Bogorevich%40microsoft.com%7C01865c630f774dbecf3008dbea65c51c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638361495108687530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qBfX7HNxiY5YImq%2FJhWfO0RpqiBtme8X14rvAPI90Ds%3D&reserved=0"Original URL: https://www.twilio.com/legal/aup. Click or tap if you trust this link.") and our [Email Policy](https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.twilio.com%2Flegal%2Fservice-country-specific-terms%2Femail&data=05%7C01%7CAlbina.Bogorevich%40microsoft.com%7C01865c630f774dbecf3008dbea65c51c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638361495108695826%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fKVHngyyej0gSE2ra0tvg4XbcqZOhV191eNpHr%2BLlRs%3D&reserved=0"Original URL: https://www.twilio.com/legal/service-country-specific-terms/email. Click or tap if you trust this link."). This process is carried out to make sure that everyone is using the platform in accordance with existing policies and regulations. For security reasons, we cannot provide any additional details regarding this decision.
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can anyone explain how to resolve this error
Hello shivam, do you still need help?
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Just subscribed Sendgrid from Azure marketplace and I'm also getting the same error "Single Sign-On Failed". Emailed to Sendgrid support but it was not helpful at all. I'm still unable to login to Sendgrid now, this is ridiculous.
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Is there any solution on this as lots of people see same erro
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Hi everyone.
I got the exactly same issue.
Then I discover something of this page https://sendgrid.com/en-us/pricing
If you check at the bottom of the Free or Essential Plan, you could see there is no SSO login allowed. And if I'm right, this is how azure provide connection to SendGrid.
I didn't try to upgrade my subscription because I do not want to pay for now and I would like to be sure it's the issue before subscribe to any expensive plan.
If something tried, let us know !