We can't sync your OneDrive folder right now. Please try again.

asked 2023-01-19T22:55:28.87+00:00
James Frederick 0 Reputation points

I've been trying to add my school OneDrive account on my Mac but I've been getting this error message instead. I already have my personal OneDrive account synced to my Mac and this account works perfectly normal. What can I do?Screenshot 2023-01-19 at 23.31.26

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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  1. answered 2023-01-20T05:37:09.2333333+00:00
    Emily Hua-MSFT 21,601 Reputation points Microsoft Employee

    Hi @James Frederick

    Please check whether you can login this account into OneDrive online.

    If you can access OneDrive online successfully, it's recommended to reset OneDrive to have a check.

    In addintion, if reseting OneDrive does not work, please unlink the OneDrive account, uninstall it and reinstall it to check this issue.

    • As you have synced your Mac to your personal Microsoft account, please unlink this account.
    • Open the Applications folder, drag the blue OneDrive cloud to the trash, and then enter your Mac credentials.
      If there is still OneDrive folder shown in Finder, I would suggest you back its files and subfolders, then try to delete it.
    • And then, restart your PC, I would suggest you install it again. (Please Note: Since the link is not hosted by Microsoft, the link may changed without notice. Microsoft does not guarantee the accuracy of this information.)
    • Sign into OneDrive.

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