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Question

I've been trying to add my school OneDrive account on my Mac but I've been getting this error message instead. I already have my personal OneDrive account synced to my Mac and this account works perfectly normal. What can I do?

Answer 1

Hi @James Frederick

Please check whether you can login this account into OneDrive online.

If you can access OneDrive online successfully, it's recommended to reset OneDrive to have a check.

In addintion, if reseting OneDrive does not work, please unlink the OneDrive account, uninstall it and reinstall it to check this issue.

• As you have synced your Mac to your personal Microsoft account, please unlink this account.
• Open the Applications folder, drag the blue OneDrive cloud to the trash, and then enter your Mac credentials.
  If there is still OneDrive folder shown in Finder, I would suggest you back its files and subfolders, then try to delete it.
• And then, restart your PC, I would suggest you install it again. (Please Note: Since the link is not hosted by Microsoft, the link may changed without notice. Microsoft does not guarantee the accuracy of this information.)
• Sign into OneDrive.

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