Microsoft Teams detailed call history

Question

Hi,

Our team recently migrated from Google Workspace to Microsoft 365 for email, file management, video calls, etc.

One feature in Google that I can't yet find in Microsoft is Google's "Meet quality tool" which shows details of video calls made by all Google Workspace licensed users such as:

• Date and time of call of participants
• Each participant's details: Length of time connected, bandwidth available vs used (to track Internet connection quality), device used to connect, location, activities done (muted/unmuted, screensharing, etc)

I have browsed the Internet to find the equivalent quality tool in Microsoft 365 (I'm Admin), but have not been able to find it. All I can find is general statistics (e.g. number of calls), but not details like Google Meet quality tool can provide.

Does Microsoft 365 have something like that?
TIA

Answer 1

Hi TIA,

For Microsoft Teams you can review these information via Call analytics and Call Quality Dashboard (CQD).

The differences are introduced in this link: Monitor and troubleshoot call quality

Documentation for Call Quality Dashboard (CQD) and call analytics.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.