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Hi!
We turned on number matching MFA in our tenant for ALL users, with all features (number matching, geographic location). For Android devices everything works fine. However for iPhones the new number matching not showing. They are getting the old push notification nothing else, the applications are up to date.
How could I troubleshoot this?
Thanks
A cloud-based identity and access management service for securing user authentication and resource access
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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I have another issue with Number Matching on an iphone in combination with the Teams app. When I install the app and open it, Teams asks me for my credentials. I enter username/password and next the screen of number matching mfa appears in front of me. But this locks my screen and teams app. So it's impossible to enter the number as you can't see it.
Does anyone has a solution for this?
Answer accepted by question author
Ok, that matches what I have.
I think at this point, you have two options.
I turned off, saved tested it was the old way, turned on, saved, tested with iPhone user, it worked. Unbelievable. I am speechless and feel stupid as Microsoft's first question always be: "have you tired turning on/off / restart?"
Thanks.
Yes I know, but we would like to test it in our tenant first, and get some experience, and share with the clients what will change. Also there no opt out, and if I remember correctly the old version will not work. Correct me if I wrong.
The settings are enabled through the portal I am attaching 3 pictures. If you need any more information please let me know.
Interesting. Can you post an image of how its setup in the portal?
You probably already know that the feature will be enabled for everyone automatically in a month regardless
[https://learn.microsoft.com/en-us/azure/active-directory/authentication/how-to-mfa-number-match
I found that once enabled, it took awhile, sometimes days later before it started working.
Also ensure they are all running the latest Authenticator app version! :)
The feature is enabled for more than a month. I personally checked that the applications are up to date via version numbers.