Hi,
Try to troubleshoot by following below steps.
- Check your network connection: Make sure that you are connected to the internet and that your network is stable.
- Check your MFA settings: Verify that your MFA settings are correct and that you have the correct phone number or email address associated with your account.
- Check the time on your device: Make sure that the time on your device is accurate. If the time is incorrect, it can cause issues with MFA.
- Check for updates: Make sure that you have the latest version of the app or browser you are using.
- Clear your browser cache and cookies: Clearing your browser cache and cookies can resolve issues with MFA.
- Try using a different browser or device: Sometimes issues with MFA can be caused by a specific browser or device. Try accessing the page on a different browser or device to see if that resolves the problem.
- Check your MFA status: Verify that your MFA status is active, if it is not, you should enable it again.
- Try to contact your administrator: If you continue to have issues with MFA, contact your administrator for help. They may be able to provide additional troubleshooting steps or resolve the issue. or
- MFA policy not applied: Make sure that the MFA policy is applied to the user or group that you are trying to access the page with. If the policy is not applied, the user will not be prompted for MFA.