Locked out of authenticator for University

Matt Bridges 0 Reputation points


I have to use authenticator for my University account, but my phone was stolen and with it my way to authenticate sign-in requests. I'm really not sure what to do, as I cannot access I.T services without, you guessed it, being authenticated.

I still have all my log-in info, but have no idea what to do to get back into my email (I end up in an recursive loop using authenticator on my new phone).


Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.1K Reputation points MVP

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


    Otherwise you'll need the school admins to do a reset so you can scan in a new QR code to relink.

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