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remote help messed up my sound

Markowitz March 0 Reputation points
2023-01-23T23:59:06.2033333+00:00

I recieved some help from microsoft but the technician made the problem way worse and now i cant use my computer with the sound on cause its echoing and popping when i unmute it. can someone please do another remote access and fix this issue for me?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,195 questions
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  1. S.Sengupta 17,311 Reputation points MVP
    2023-01-24T01:03:23.6933333+00:00
    1. Launch Control Panel from the Start Menu.
    2. Make sure your View by is set to Large icons or Small icons and click Sound.
    3. Go to the Recording tab and double-click on Microphone to open its properties.
    4. Go to the Listen tab, untick the “Listen to this device” option, and click Apply > Ok.

    ========================

    1. Launch Control Panel from the Start Menu.
    2. Make sure your View by is set to Large icons or Small icons and click Sound.
    3. Double-click on Speakers to open its properties.
    4. Now, tick “Disable all enhancement” and click Apply > Ok.
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  2. S.Sengupta 17,311 Reputation points MVP
    2023-01-24T01:04:10.1366667+00:00
    1. Launch Control Panel from the Start Menu.
    2. Make sure your View by is set to Large icons or Small icons and click Sound.
    3. Go to the Recording tab and double-click on Microphone to open its properties.
    4. Go to the Listen tab, untick the “Listen to this device” option, and click Apply > Ok

    ===========================

    1. Launch Control Panel from the Start Menu.
    2. Make sure your View by is set to Large icons or Small icons and click Sound.
    3. Double-click on Speakers to open its properties.
    4. Now, tick “Disable all enhancement” and click Apply > Ok.
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  3. Limitless Technology 44,121 Reputation points
    2023-01-25T10:13:56.8333333+00:00

    Hi Markowitz, thank you for coming to the forum.

    I'm sorry to hear about the trouble you're facing, I will be happy to assist in the best way I can.

    Please right-click Windows > select Device Manager > find Sound, video, and game controllers and expand it > right-click Realtek Audio and select update > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > Choose High Definition Audio Driver.

    If that didn't work, go back to the Device Manager and right-click the Realtek Audio or your sound driver, and select uninstall. Restart your PC.

    If you need further help to remote access your device, you may contact Microsoft technical support via live chat.

    1. Please click this link: https://support.microsoft.com/contactus
    2. Choose Windows > Get home support
    3. Type Talk to an Agent
    4. Click on Contact Support
    5. Choose your product
    6. Chat with a support agent in your web browser

    I hope this helps. If you require any further information, then please don’t hesitate to get in contact. I will be more than happy to assist you further.

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