getting screentime out or screen off in personal-owned ios and android device

Richa Kumari 286 Reputation points
2023-01-24T08:43:26.5466667+00:00

hello Expert

we have some device android and iphone BOYD device, The user facing the issue that applications like youtube ,google map are not keep the screen active or screen off .we have applied below compliance policies highlighted that might be the reason for this. please confirm .
is any other configuration profile settings and policies responsible for this issue ? any related setting from intune
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Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
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Microsoft Intune Android
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  1. Crystal-MSFT 43,311 Reputation points Microsoft Vendor
    2023-01-24T09:02:11.11+00:00

    @Richa Kumari, Thanks for posting in Q&A.

    For the setting "Maximum minutes of inactivity until screen locks", it configures the idle time before the device lock its screen. For the setting "Maximum minutes after screen lock before password is required", it specify how soon after the screen is locked before a user must enter a password to access the device. You can see more details in the following link:

    https://learn.microsoft.com/en-us/mem/intune/protect/compliance-policy-create-ios

    For google map or youtube screen lock off. Based on my understanding, it can be related. You can exclude these personal devices to see if the behavior will change.

    Hope it can help.

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