I can't sign in to my Power BI account.

Question

Hello, good morning everyone

I was recently robbed and had to change my smartphone.
I reinstalled all apps, including Autheticator, but I can't log in with my account in the app because it requests Authentication Approval in the app previously installed on the smartphone that was stolen. I cannot access the account through the website, as the approval request also goes to the app that was previously installed on the stolen smartphone.
I can't approve access by email, because it asks for a code that doesn't arrive in the email.
Today when I tried to sign in, I got an error notification below.
I searched the community about the error and found nothing.
I would like to know how it is possible for me to login again to my Autheticator app and consequently login to my PowerBI account.

Error Code: 50089
Request Id: abd3c2d5-e1ce-4111-88f6-235e55a20d00
Correlation Id: bf290487-f04e-466a-99b0-85a7233001b4
Timestamp: 2023-01-23T20:41:57Z

Answer 1

Hi Wesley, how are you?

I'm thinking, although you know your password, maybe you could follow the process to recover your account.

Check this document [https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

hope you have luck trying to rover your account.
greetings