I can't sign in to my Power BI account.

Wesley Lucas 0 Reputation points

Hello, good morning everyone

I was recently robbed and had to change my smartphone.
I reinstalled all apps, including Autheticator, but I can't log in with my account in the app because it requests Authentication Approval in the app previously installed on the smartphone that was stolen. I cannot access the account through the website, as the approval request also goes to the app that was previously installed on the stolen smartphone.
I can't approve access by email, because it asks for a code that doesn't arrive in the email.
Today when I tried to sign in, I got an error notification below.
I searched the community about the error and found nothing.
I would like to know how it is possible for me to login again to my Autheticator app and consequently login to my PowerBI account.

Error Code: 50089
Request Id: abd3c2d5-e1ce-4111-88f6-235e55a20d00
Correlation Id: bf290487-f04e-466a-99b0-85a7233001b4
Timestamp: 2023-01-23T20:41:57Z

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Leandro Ezequiel Molinari 26 Reputation points

    Hi Wesley, how are you?

    I'm thinking, although you know your password, maybe you could follow the process to recover your account.

    Check this document [https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    hope you have luck trying to rover your account.

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