Old account is disabled due to suspicious activity

Question

Hi,

I just logged in to Azure with my old account to reinstate the account and continue working. But it turns out my payment methods have been expired, and I cannot delete them because they are associated with 3 subscriptions (Pay-as-you-go) which are Suspended.
This message is displayed when I click on the subscriptions
Your Azure account is disabled

You do not have access

We’ve identified suspicious activity in your account. To protect your account, we’ve disabled it. Please {0} to resolve the issue

My Azure account is disabled and I don't have access to do anything to fix this. Adding a new payment method didn't resolve the problem. I don't have any past due balance in the Azure portal either.

I really appreciate your support!
Kevin

Answer 1

Hi Kevin,

You can try reaching out to Global Customer Service by phone:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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If this is helpful please accept answer.