Stuck to sign up Intune company portal on Android

Question

Hello, personnel.

I'm in stuck to start Intune company portal app. I couldn't proceed signing up after the japanese text below.

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仕事用プロファイルを作成できません 仕事用プロファイルを設定できませんでした。問題が解決しない場合は，お使いのデバイスが仕事用プロファイルの作成に対応していない可能性があるため，サポート担当者にお問い合わせください。

Answer 1

@Kwamore, Thanks for posting in Q&A. After translating the error message, it shows the work profile is unable to created. It seems you are using Android Enterprise personally owned with work profile to do the enrollment. If there's any misunderstanding, feel free to let me know.

For Android Enterprise, refer to the following support article from Google to ensure that Android Enterprise is available in your country or region:

https://support.google.com/work/android/answer/6270910

Note: Non-Microsoft link, just for the reference.

Also ensure the device is supported with Android Enterprise:

https://androidenterprisepartners.withgoogle.com/devices

Note: Non-Microsoft link, just for the reference.

And if both are met, you can check if any work profile existing on this device. Remove it and try again:

1. Go to Settings->Passwords & Accounts
2. Find Work Tab
3. Remove Work Profile

In addition, check on the "enrollment device platform restrictions" to see if there's any related restriction set which block our enrollment:

https://docs.microsoft.com/en-us/mem/intune/enrollment/enrollment-restrictions-set#create-a-device-type-restriction

Please try the above suggestion and if there's any update, feel free to let us know.

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