The tag present in the reparse point buffer is invalid

Mountain Pond 1,141

Hi, team.

One user gets an error when he tries to open a directory/rename/delete. Accordingly, it is not synchronized through onedrive.

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This error is caused by the operation of the file system. We tried to restore OneDrive directories, perform a full synchronization, but unfortunately this did not work. Even disconnecting from the account and working as normal directories did not allow us to delete/rename the directory.

I have never seen such an error before and I do not understand what caused it. This gives the impression that OneDrive for Business created the problem.

Perhaps someone knows what is the reason?

2 answers

Emily Hua-MSFT 27,526 Reputation points

2023-01-30T08:34:12.2066667+00:00
Hi @Denis Pasternak

This error is caused by the operation of the file system. We tried to restore OneDrive directories, perform a full synchronization

Have you tried to run Chkdsk Scan?

If not, please unlink OneDrive and quit OneDrive client first.

Open command Prompt as an Administrator.

Type in chkdsk c: /r /f

When command prompt asks to answer Y/N, answer Y and allow disk check. (Note: If your system drive is different, then replace it with your drive letter e.g. put a d: instead of a c:)

Restart PC, allow the disk check to run. Log back into your PC and then delete the folder or file.

If the steps above do not work, please try following steps to have a check.

Pause OneDrive sync for 2 hours or longer in the desktop app on the local computer.

Go to OneDrive online and delete the respective file online. (Just in case, before delete files, please back them up.)

Restart PC in Windows Safe Mode and delete the file on the local computer.

Restart PC in normal mode to have a check.

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Gaffi Alessandro (UniCredit) 0 Reputation points

2023-10-24T12:47:48.2033333+00:00

Same issue here.

Perhaps in my case the problem could be for its very nested name, 20 subfolders.

I can't chkdsk because I'm not administrator.

Resetting OneDrive didn't solve the issue.

Any other suggestion?
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Gary Nebbett 5,721 Reputation points

2023-10-24T13:09:24.9933333+00:00

Hello Alessandro,

You could try issuing the command fsutil reparsePoint query <filename>, replacing "<filename>" with the path to the directory causing the problem and then posting the results here.

For example:

>fsutil reparsePoint query \Programme Reparse Tag Value : 0xa0000003 Tag value: Microsoft Tag value: Name Surrogate Tag value: Mount Point Substitue Name offset: 0 Substitue Name length: 40 Print Name offset: 42 Print Name Length: 32 Substitute Name: \??\C:\Program Files Print Name: C:\Program Files Reparse Data Length: 0x54 Reparse Data: 0000: 00 00 28 00 2a 00 20 00 5c 00 3f 00 3f 00 5c 00 ..(.*. .\.?.?.\. 0010: 43 00 3a 00 5c 00 50 00 72 00 6f 00 67 00 72 00 C.:.\.P.r.o.g.r. 0020: 61 00 6d 00 20 00 46 00 69 00 6c 00 65 00 73 00 a.m. .F.i.l.e.s. 0030: 00 00 43 00 3a 00 5c 00 50 00 72 00 6f 00 67 00 ..C.:.\.P.r.o.g. 0040: 72 00 61 00 6d 00 20 00 46 00 69 00 6c 00 65 00 r.a.m. .F.i.l.e. 0050: 73 00 00 00 s...

Gary

Gaffi Alessandro (UniCredit) 0 Reputation points

2023-10-24T13:23:49.8233333+00:00

Hello Gary, many thanks for your help.

Different command, same output....

C:>fsutil reparsePoint query "C:\Users\my_user\OneDrive - my_company\Documents\my_company\dir_1\dir_2\dir_3\dir_4\dir_5\dir_6\dir_7\dir_8\dir_9\dir_10\dir_11\dir_12\dir_13\dir_14\dir_15"

Error: The tag present in the reparse point buffer is invalid.

Alessandro

Gary Nebbett 5,721 Reputation points

2023-10-24T13:36:55.5133333+00:00

Hello Alessandro,

What are the results when you query the containing directory?

For example: C:>fsutil reparsePoint query "C:\Users\my_user\OneDrive - my_company\Documents\my_company\dir_1\dir_2\dir_3\dir_4\dir_5\dir_6\dir_7\dir_8\dir_9\dir_10\dir_11\dir_12\dir_13\dir_14"

I would expect the message; "Error: The file or directory is not a reparse point."

If that is the case, you could try the command fsutil file layout /v "C:\Users\my_user\OneDrive - my_company\Documents\my_company\dir_1\dir_2\dir_3\dir_4\dir_5\dir_6\dir_7\dir_8\dir_9\dir_10\dir_11\dir_12\dir_13\dir_14\dir_15"

That will probably also fail with the error "The tag present in the reparse point buffer is invalid" but it would be helpful to know for sure.

Gary

Gaffi Alessandro (UniCredit) 0 Reputation points

2023-10-24T13:53:15.21+00:00

C:>fsutil reparsePoint query "C:\Users\my_user\OneDrive - my_company\Documents\my_company\dir_1\dir_2\dir_3\dir_4\dir_5\dir_6\dir_7\dir_8\dir_9\dir_10\dir_11\dir_12\dir_13\dir_14"

Reparse Tag Value : 0x9000e01a

Tag value: Microsoft

Tag value: Directory

Reparse Data Length: 0x133

Reparse Data:

0000: 01 80 cc 01 2c b1 00 46 65 52 70 ec b6 a7 fe 00 ....,..FeRp.....

0010: c8 01 00 00 02 00 0a 00 80 07 00 01 00 60 00 00 .............`..

0020: 00 48 18 04 00 64 00 38 05 10 11 00 60 9c 01 68 .H...d.8....`..h

0030: 08 3c 25 28 00 ac 00 d6 00 58 3a 03 00 06 60 01 .<%(.....X:...`.

0040: 18 00 0e 09 04 30 30 00 35 37 61 36 32 62 30 39 .....00.57a62b09

0050: 80 34 33 34 66 33 32 62 00 07 00 64 36 32 37 66 .434f32b...d627f

0060: 66 64 39 30 38 38 33 38 05 2b 25 27 66 30 00 39 fd908838.+%'f0.9

0070: 65 31 32 36 62 61 35 00 63 30 34 31 32 34 39 34 e126ba5.c0412494

0080: 00 37 63 35 32 65 38 61 64 40 31 61 38 37 38 34 .7c52e8ad@1a8784

0090: 05 4f 33 00 64 39 61 30 35 33 31 64 00 35 62 30 .O3.d9a0531d.5b0

00a0: 34 30 30 38 38 00 37 64 32 35 30 61 63 39 24 34 40088.7d250ac9$4

00b0: 30 80 3e 39 33 86 13 39 62 00 32 32 33 61 35 38 0.>93..9b.223a58

00c0: 33 39 00 31 34 39 36 34 38 39 33 00 64 31 62 35 39.14964893.d1b5

00d0: 66 34 36 35 20 33 30 62 62 66 85 13 61 64 00 65 f465 30bbf..ad.e

00e0: 33 30 64 63 63 36 34 00 39 38 34 35 35 64 39 37 30dcc64.98455d97

00f0: 00 37 30 62 61 39 65 36 34 20 61 38 32 31 34 86 .70ba9e64 a8214.

0100: 63 61 62 00 39 39 33 33 64 65 2d 34 20 35 36 36 cab.9933de-4 566

0110: 2d 34 80 2e 2d 62 00 32 30 62 2d 62 66 38 39 c4 -4..-b.20b-bf89.

0120: 62 65 80 7c 30 36 62 00 c4 05 2b 0d 8b 03 02 13 be.|06b...+.....

0130: 0b 81 0a ...

Gary Nebbett 5,721 Reputation points

2023-10-24T14:08:21.06+00:00

Hello Alessandro,

Can you perform the "fsutil file layout /v" command on dir15?

The test on dir14 was to exclude the containing directories as the source of the problem; the error "The file or directory is not a reparse point" or the successful display of a reparse point (IO_REPARSE_TAG_CLOUD_E in your case) vindicates the containing directories in the path.

Gary

Gaffi Alessandro (UniCredit) 0 Reputation points

2023-10-24T14:13:21.0466667+00:00

Hello Gary, thanks for your patience ;-)

C:>fsutil file layout /v "C:\Users\my_user\OneDrive - my_company\Documents\my_company\dir_1\dir_2\dir_3\dir_4\dir_5\dir_6\dir_7\dir_8\dir_9\dir_10\dir_11\dir_12\dir_13\dir_14\dir_15"

Error: Access is denied.

Alessandro.

Gary Nebbett 5,721 Reputation points

2023-10-24T14:33:51.5266667+00:00

Hello Alessandro,

I think that we have reached the limit of what we can do. We need to see the reparse tag and reparse point data in order to speculate about how it came into existence and what to do to remedy the situation.

Gary

Gaffi Alessandro (UniCredit) 0 Reputation points

2023-10-24T14:37:12.65+00:00

Ok, really many thanks for your help Gary.

Alessandro.
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