Azure AD Syncing

David Taylor 1 Reputation point


I was wondering if anyone could help? I have several machines all connected to Azure, for some reason, 1 particular machine in our most used clinic won't sync settings properly.

In control panel and company panel, this; however does show as successful.

Users that were originally added to Azure can logon all over the building as well as new users.

Of late, I added a 'locum' username as we are a healthcare clinic, however, this works on the reception machine and the other rooms straight away complete with settings in endpoint/intune. However, not in the one particular room/machine.

I have also recently updated all of the existing users passwords, however this works everywhere except the one room, this still only logs people in using their previous password.

Any help would be appreciated please, I don't want to have to re-build/ fresh start this machine if I can help it?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Akshay-MSFT 15,041 Reputation points Microsoft Employee

    Hello @David Taylor ,

    Thank you for posting your query on Microsoft Q&A. Kindly check the following info to dig this further:


    Login with old password users who still have access and check event logs errors from the device by navigating to :

    1. Windows > Security > Look for events coming from "Logon" and "Special Logon" task category.

    User's image

    1. Application and Service Log >Microsoft > Windows > DeviceManagement-Enterprise-Diagnostics-Provider > Admin and look for errors.
    • Navigate to device settings > accounts > access work or school > info > sync and see if you see any device sync errors.


    Akshay Kaushik

    Please "Accept the answer", "Upvote" and share your feedback (Yes/No) if the suggestion works as per your business need. This will help us and others in the community as well.