Azure AVD - macOS Remote Desktop connection error

Chris 1 Reputation point

Is there a known issue with the macOS Remote Desktop client recently? We have AVD HostPools that users connect to via Remote Desktop app and it is working fine for Windows but users who have macOS are getting the folllowing errors now:
We couldn't connect to the Remote PC because your credentials did not work. The remote machine is AAD joined.
Error code: 0x2607

**The user account didn't work
The VMs are domain joined via AAD, not AD.

Anyone know a fix for this, thanks!

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. JimmySalian-2011 41,631 Reputation points


    Any changes to the environment or Security Settings specific to RDP? Try the below settings:

    Disable NLA (regedit) and enable PKU2U (gpedit.msc) AND REBOOT:

    HKLM:\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp

    Set "UserAuthentication" to DWord value 0

    Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options

    Set "Network security: Allow PKU2U authentication requests to this computer to use online identities" to Enabled

    Hope this helps.



    Please Accept the answer if the information helped you. This will help us and others in the community as well.

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  2. Limitless Technology 44,011 Reputation points

    Hello there,

    As long as RDP is enabled on the remote machine and the user you are trying to logon is with authorized, it should work.

    The most common cause for a Microsoft Remote Desktop not working on Mac (error code 0x2607) is often quite simple: the Remote Desktop feature isn't enabled on the PC computer users are attempting to access.

    A likely cause for the adverse scenario may have to do with a firewall (be it 3rd-party or native to the operating system.)

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer--

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