Azure AVD - macOS Remote Desktop connection error

Question

Hello,
Is there a known issue with the macOS Remote Desktop client recently? We have AVD HostPools that users connect to via Remote Desktop app and it is working fine for Windows but users who have macOS are getting the folllowing errors now:
We couldn't connect to the Remote PC because your credentials did not work. The remote machine is AAD joined.
Error code: 0x2607
Or
**The user account didn't work
**
The VMs are domain joined via AAD, not AD.

Anyone know a fix for this, thanks!

Answer 1

Hi,

Any changes to the environment or Security Settings specific to RDP? Try the below settings:

Disable NLA (regedit) and enable PKU2U (gpedit.msc) AND REBOOT:

HKLM:\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp

Set "UserAuthentication" to DWord value 0

Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options

Set "Network security: Allow PKU2U authentication requests to this computer to use online identities" to Enabled

Hope this helps.

JS

==

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Answer 2

Hello there,

As long as RDP is enabled on the remote machine and the user you are trying to logon is with authorized, it should work.

The most common cause for a Microsoft Remote Desktop not working on Mac (error code 0x2607) is often quite simple: the Remote Desktop feature isn't enabled on the PC computer users are attempting to access.

A likely cause for the adverse scenario may have to do with a firewall (be it 3rd-party or native to the operating system.)

https://learn.microsoft.com/en-us/windows/client-management/connect-to-remote-aadj-pc

Hope this resolves your Query !!

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