Teams phone number is shown as a spam phone number

Question

Hello

Please i need your help on this issue.

Sometimes our user phone number shows as spam.

Can you please let us know what should we do.

Our sales guy is doing cold calling and he is facing the issue.

Answer 1

Hi @Iniobong Nkanga

There are three ways your phone numbers can be flagged as “scam likely” or “spam risk.”

1. A call recipient manually blocks your number using a call blocking app.
2. Carriers identify that you have been making too many outbound calls that match spam profiles.
3. One of your numbers was erroneously flagged.

According to your description, if there are too many calls, it is likely that the number was marked by the calling carrier. A good strategy to help you reduce your chances of being flagged as spam by your carrier is to change the phone number you use to call leads throughout the day. This will help keep them below the carrier's call threshold and reduce the chances of recipients tagging a specific number.

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