When we are doing test connection form MS Azure to successfactors getting error as Invalid credentials

Ajit Kumar Chirania 0 Reputation points

Testing connection to SuccessFactors to Azure AD User Provisioning

You appear to have entered invalid credentials. Please confirm you are using the correct information for an administrative account.

Error code: InvalidCredentials

Details: No persons returned from SuccessFactors. Ensure that the account used has sufficient permissions to query the PerPerson entity.

Request-id: 782fc0cc-686b-4415-a0f7-b40f77917ead

Please note the API user permissions and IP ranges has been maintained properly

User's image

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
18,740 questions
{count} votes

2 answers

Sort by: Most helpful
  1. JimmySalian-2011 41,631 Reputation points


    It seems like you are missing a required attribute is missing or not populated for a user. An important thing to consider when setting up provisioning be to review and configure the attribute mappings and workflows that define which user (or group) properties flow from Azure AD to the application. This includes setting the “matching property” that be used to uniquely identify and match users/groups between the two systems.

    Check this page for detailed information on setthing up the sync - [https://learn.microsoft.com/en-us/azure/active-directory/app-provisioning/customize-application-attributes

    Hope this helps.



    Please Accept the answer if the information helped you. This will help us and others in the community as well.

  2. Ajit Kumar Chirania 0 Reputation points

    hi Marshaljs,

    When we are clicking on test connection the API request we are sending is given below ,


    It is querying the inactive employee 962 and for that userNav is Null but userprinciple name is in the attribute mapping.

    You can see the mapping here and suggest what should we do to set up the connection.

    User's image

    User's image

    Kindly suggest how can we establish the connection again. Ideally it should skip the inactive employees from the provisioning and allow the password to be updated but that is not happening here.

    0 comments No comments