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Outlook account locked with no help and cannot stop azure billing

Sudipta Dutta 0 Reputation points
2023-01-27T12:17:40.4866667+00:00

I created a outlook + azure account to do a training in azure vm. I was in New York then, on returning to Berlin my home location I was locked out from my account.

I tried to reset my password by sending a recovery code to my personal account. After using the recovery code I'm asked further questions like skype login, xbox subscriptions which don't make sense as this is a new account. The automated system doesn't let me proceed saying not enough information was available to verify.

Issue is I have a vm running on azure, which I cannot turn off and I keep getting billed on my credit card. It's been 3 months now and reaching out to support on twitter, phone, email hasn't resolved this. I keep getting redirected to outlook support and back to azure support.

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  1. JimmySalian-2011 42,071 Reputation points
    2023-01-27T12:24:45.0766667+00:00

    Hi,

    In this case I will suggest you to raise a support case via the global numbers - [https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    JS

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