Event ID 6398 sharepoint

Question

Currently seeing this error on my server manager.

The Execute method of job definition Microsoft.SharePoint.Help.HelpCollectionInstallerJob (ID 7d408e24-0871-4b6d-894a-24d1ed414523) threw an exception. More information is included below.

<nativehr>0x80070005</nativehr><nativestack></nativestack>Access denied.. (Correlation=8a5d90a0-59ae-4036-fd6a-97aba154af7c)

Seeing this on the ULS Viewer

Exception stack trace:

at Microsoft.Office.Server.UserProfiles.FeedCacheServiceClient.ExecuteOnChannel(String operationName, CodeBlock codeBlock)

at Microsoft.Office.Server.UserProfiles.FeedCacheServiceClient.IsRepopulationNeeded(Guid callerID)

at Microsoft.Office.Server.UserProfiles.LMTRepopulationJob.IsRepopulationNeeded(UserProfileApplicationProxy proxy, SPPersistedObject parent)

at Microsoft.Office.Server.UserProfiles.FeedCacheRepopulationJob.ShouldRunJob()

at Microsoft.Office.Server.UserProfiles.FeedCacheRepopulationJob.Execute()

at Microsoft.SharePoint.Administration.SPTimerJobInvokeInternal.Invoke(SPJobDefinition jd, Guid targetInstanceId, Boolean isTimerService, Int32& result)

The Execute method of job definition Microsoft.Office.Server.UserProfiles.FeedCacheRepopulationJob (ID 11bb7180-c5f5-4c3c-a09e-d5d42b29be72) threw an exception. More information is included below. Unexpected exception in FeedCacheService.IsRepopulationNeeded: Communications with the cache cluster has experienced a delay past the timeout value,please increase the RequestTimeout of the client... (Correlation=035d90a0-7933-4036-fd6a-9bcb44b294c3)

Answer 1

Hi @Tevon2.0 ,

Please try below for troubleshooting Event ID 6398 and "The Execute method of job definition Microsoft.Office.Server. UserProfiles .FeedCacheRepopulationJob threw an exception" issue.

• Go to Central Administration->Application Management->Manage services on server->select your search server in Server section located in the top-right corner. Check if there is Distributed cache service, if so, stop it.
• Try to increase the timeout for the LMTCache and DistributedActivityFeedCache using PowerShell command below:

   $lmtcache = Get-SPDistributedCacheClientSetting -ContainerType DistributedActivityFeedLMTCache  $lmtcache.RequestTimeout="10000" 
   Set-SPDistributedCacheClientSetting -ContainerType DistributedActivityFeedLMTCache $lmtcache  
   $feedcache = get-SPDistributedCacheClientSetting -containertype DistributedActivityFeedCache  $feedcache.RequestTimeout="10000"  
   Set-SPDistributedCacheClientSetting -ContainerType DistributedActivityFeedCache $feedcache

Then use the following command to populate the cache quickly:

   Update-SPRepopulateMicroblogLMTCache -ProfileServiceApplicationProxy <SPServiceApplicationProxyPipeBind> [-AssignmentCollection <SPAssignmentCollection>]
   
   Update-SPRepopulateMicroblogFeedCache -[AccountName <AccountName>] -ProfileServiceApplicationProxy <SPServiceApplicationProxyPipeBind> [-AssignmentCollection <SPAssignmentCollection>] [-SiteSubscription <SPSiteSubscriptionPipeBind>]-[SiteUrl <SiteURL>]

Reference: User Profile Server Application - Jobs fail

• Check the ULS log for more detailed information. If there is any error message in the ULS log related to "No DNS entries exist for…", if so, verify that the DNS does not in fact exist and then add the appropriate DNS entry for the server. Reference: The Execute method of job definition Microsoft.Office.Server. UserProfiles .FeedCacheRepopulationJob threw an exception If the issue exists, try to remove and re-add the Distributed Cache Service:

   Stop-SPDistributedCacheServiceInstance
   Remove-SPDistributedCacheServiceInstance
   Add-SPDistributedCacheServiceInstance

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