Azure bot giving error in Web test chat: To continue to run this bot, please fix the bot source code

Question

gobin gobin 0

Done following steps in azure portal and getting the error:

bot giving errot but was expecting to work

User's image

Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-01-30T07:18:04.76+00:00

gobin gobin I think you are facing the same problem as mentioned in this thread. I am updating my suggestions from the referenced thread here so could check if you can unblock this error.

After deployment of KB from studio the bot creation step requires an app service and plan along with the language resource key that you used in language studio. In most probable scenario this language key is incorrectly entered in Azure portal when you hit the create bot button. The key should match the language resource key that is mapped in your language studio and the app service should be up and running after the deployment. If the app service fails to start then you can try a restart of the app service.

Using the Azure portal you need to locate your app service that is used while creating your bot resource and click on the app service that is used and hit the restart option and check if it works.

You could also setup diagnostic logging of your bot service from the Monitoring -> Diagnostic Settings blade of the bot resource and lookup the logs in the selected destination.
Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-02-01T10:58:19.6066667+00:00

gobin gobin Did the above suggestion help to use the bot as expected?
Anonymous

2023-05-09T07:29:08.78+00:00

@Rohit Mungi I was having the same issue and using the correct resource key helped me resolve it. Thanks a lot!

Your answer

Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-01-30T07:18:04.76+00:00

gobin gobin I think you are facing the same problem as mentioned in this thread. I am updating my suggestions from the referenced thread here so could check if you can unblock this error.

After deployment of KB from studio the bot creation step requires an app service and plan along with the language resource key that you used in language studio. In most probable scenario this language key is incorrectly entered in Azure portal when you hit the create bot button. The key should match the language resource key that is mapped in your language studio and the app service should be up and running after the deployment. If the app service fails to start then you can try a restart of the app service.

Using the Azure portal you need to locate your app service that is used while creating your bot resource and click on the app service that is used and hit the restart option and check if it works.

You could also setup diagnostic logging of your bot service from the Monitoring -> Diagnostic Settings blade of the bot resource and lookup the logs in the selected destination.
Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2023-02-01T10:58:19.6066667+00:00

gobin gobin Did the above suggestion help to use the bot as expected?
Anonymous

2023-05-09T07:29:08.78+00:00

@Rohit Mungi I was having the same issue and using the correct resource key helped me resolve it. Thanks a lot!