This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 8%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Whenever I attempt to sign into the Microsoft Sandbox to give permissions, I get the following message:
Sign into invited account
You are currently signed in as [email]@outlook.com, however, [email]@hotmail.com was invited. Do you want to switch to [email]@hotmail.com?
When I click the switch accounts button, I get the following error:
Invitation redemption failed
An error has occurred. Please retry again shortly.
RequestId: 554ccf0b-4538-4f33-8d2b-69a2e168cfb2
Correlation Id:2efc7bf7-fea1-449d-98cc-1bd8373a0b4b
Timestamp:2023-01-27 22:02:21Z
It seems to be related to how my account is a linked hotmail.com and outlook.com account, as it was created before outlook.com was a thing.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 4%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Thank you for providing detailed information, @Polaris !
The request ID and correlation ID are extremely helpful. Just to make sure that we're covering our bases, do you still see this when you trying signing in with an incognito window or a separate browser? I ask because there may be a separate issue we are tracking with multiple accounts.
Thanks for your reply @Anonymous .
I tried signing in through an incognito, Firefox, and Microsoft Edge with cookies cleared on each browser, but it always results in the same result. I notice that if I login with either @hotmail.com or @outlook.com, I can get my Microsoft learn account to show up as whichever email I login with, but that does not seem to matter with the sandbox login as I get the exact same message.
As a workaround, I was able to use an entirely different Microsoft account to login successfully. That account was never merged with @outlook.com, and solely remains as a @hotmail.com account.
Thank you, @Polaris !
It looks like we have a separate issue. I'll pass this information along to the product group. Thank you again for the update!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 74%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYZ%3C/text%3E%3C/svg%3E)
Hello!
I am having the exact same issue however in my case I am using different email aliases. So I started the module using one alias. After a day or two I decided to use the other alias but that's when the error showed up. I tried to log out from Edge completely and then logging back in with the first alias. I also tried different combinations of logging in, out, using different alias, changing sign-in preferences in MS account. Didn't work. Here is my debug data.
Thanks!
RequestId: 039f84ae-6507-4a7c-971c-d9cdfc89821d
Correlation Id:af9c412a-a253-4ba2-9c17-a5af7ea2eedb
Timestamp:2023-03-18 18:30:22Z
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 92%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA3%3C/text%3E%3C/svg%3E)
Is there an update to this? Same issue here. Hotmail account with a personal domain alias.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 38%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Same here. I'm getting the error "Invitation redemption failed. An error has occurred. Please retry again shortly." when I click "Switch accounts". Here is the request and correlation id from one of my attempts:
RequestId: 9e95c845-af20-44f2-9b79-dd45f4f94dfe
Correlation Id:ab1f3a0d-590d-45d5-b7d0-554c9bbdbcde
Timestamp:2023-10-13 20:29:34Z
Is there any way to fix this? I'm worried my online training is going to be impacted if I cannot run the exercises that require a sandbox.
Hello!
Why am I getting a "Sign into invited account" error when attempting to login to a sandbox?
As reported by @Polaris , it appears that there is a login issue with the learn sandboxes when using Hotmail email accounts that have been merged with Outlook.com. Using a separate account that was never merged with Outlook.com is a temporary workaround while we work on a fix. I'll update this thread as I get more information.
Issue summary:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 27%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Hello,
This is still open. Any workarounds than creating a new setup completely with non outlook-hotmail linked accounts?
Thanks.
Hello, @Amey Nandedkar ! Apology for the delayed response. If you are still running into this issue I would create a new thread which will help with tracking and ensure that you get more timely responses. There have been a number of sign-in related issues so you would want to make sure the issue you are experiencing is being tracked.