lost my old backup

Question

Hello. I reset my Android phone and I back up all accounts previously but at the moment to recover the data activating the option ''Back up'' on the app. I press ''Replace backup'' hoping that it would replace the current one with the one I had all my accounts and not the other way around.

I need to recover my previous backup with all accounts

Please help!

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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