How to disable the question of the call quality was after a call?

Question

How to disable the question of the call quality was after a call?

Joy Bai 60

after a few calls the phone displays a question asking you to rate one through 5 stars how good the call quality was. After one or two times it is fine, but it keeps asking that question multiple times a day, and with a busy call center it gets clumsy and annoying. IS there a way I can turn that off so it doesn't ask questions about the call quality anymore?

micronaut 40 Reputation points

2023-04-28T13:35:46.7266667+00:00

Below is a link to a microsoft community item with the most upvotes to disable the call quality survey (~1400 as of 28 Apr 2023).

https://feedbackportal.microsoft.com/feedback/idea/9bbae341-4ebe-ed11-83ff-000d3a1f8608?q=call+quality

If you are annoyed by the call survey (as you so many of us are!) please upvote on this feedback comment to aggregate our votes on this issue so Microsoft will have some motivation to address it.

As @JimmyYang-MSFT notes it's not possible to disable it. It was possible a year or so ago but for some unexplainable reason that was changed.
Plock, Charlie, ITD 0 Reputation points

2024-03-01T17:11:55.33+00:00

I tried upvoting micronauts comment but when i refresh the page the count goes back to 4.
Het Shah 7 Reputation points

2024-03-21T05:41:49.61+00:00

Hello,

Try the policy below to turn of Teams feedback and surveys to see if that helps

https://learn.microsoft.com/en-us/powershell/module/teams/new-csteamsfeedbackpolicy?view=teams-ps

Create new Teams feedback policy

“New-CsTeamsFeedbackPolicy -identity "New Hire Feedback Policy" -userInitiatedMode disabled -receiveSurveysMode disabled”

Assign policy to a user:

“Grant-CsTeamsFeedbackPolicy -Identity ******@contoso.com -PolicyName "New Hire Feedback Policy"“

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micronaut 40 Reputation points

2023-04-28T13:35:46.7266667+00:00

Below is a link to a microsoft community item with the most upvotes to disable the call quality survey (~1400 as of 28 Apr 2023).

https://feedbackportal.microsoft.com/feedback/idea/9bbae341-4ebe-ed11-83ff-000d3a1f8608?q=call+quality

If you are annoyed by the call survey (as you so many of us are!) please upvote on this feedback comment to aggregate our votes on this issue so Microsoft will have some motivation to address it.

As @JimmyYang-MSFT notes it's not possible to disable it. It was possible a year or so ago but for some unexplainable reason that was changed.
Plock, Charlie, ITD 0 Reputation points

2024-03-01T17:11:55.33+00:00

I tried upvoting micronauts comment but when i refresh the page the count goes back to 4.
Het Shah 7 Reputation points

2024-03-21T05:41:49.61+00:00

Hello,

Try the policy below to turn of Teams feedback and surveys to see if that helps

https://learn.microsoft.com/en-us/powershell/module/teams/new-csteamsfeedbackpolicy?view=teams-ps

Create new Teams feedback policy

“New-CsTeamsFeedbackPolicy -identity "New Hire Feedback Policy" -userInitiatedMode disabled -receiveSurveysMode disabled”

Assign policy to a user:

“Grant-CsTeamsFeedbackPolicy -Identity ******@contoso.com -PolicyName "New Hire Feedback Policy"“

Answer 1

Hi @Joy Bai

There is currently no way to disable the call quality feedback pop-up on Microsoft Teams.

In this case, we recommend you that please vote for it in Teams UserVoice. . Microsoft will always focus on customer’s feedback and experience. Some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service.

Your time, understanding and cooperation will be highly appreciated.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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How to disable the question of the call quality was after a call?

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