Authenticator on stolen phone.

Jing Zhang 0 Reputation points
2023-01-30T16:21:31.2233333+00:00

Hi,

My old phone was stolen with the Authenticator app installed on it. Now I have my new phone and I have a problem using my work Microsoft account because it keeps me in the loop of sending a verification code to my old phone to which I will never get access. My old phone Authenticator was not back-upped (because it was not turned on and I didn't realize I should). In this situation, what can I do to reset my Microsoft account setting?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,776 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,489 questions

1 answer

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  1. Dave Patrick 426.1K Reputation points MVP
    2023-01-30T16:24:22.23+00:00

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

    Also, for in the future, you can create an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

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