I cannot log into my

Question

when I try to log in to my college email I cannot

Answer 1

Hi @Baker, Beverly (Jefferson Student),

To narrow down your issue, please provide the following information：

1.       Whether your college email mailbox is an exchange online mailbox?

2.       Are you signed in through an Outlook client or OWA?

3.       Are there any error messages?

In addition , as Marshaljs  says, the best way to contact your administrator to check if the background information of that mailbox is working properly.

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Answer 2

Hi,

For this please contact your Tenant Admin for resetting the MFA so you can login back and setup the MFA .

Hope this helps.

JS

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