I need to rest my password and phone number for my microsoft v-id account

Question

I need to rest my password and phone number for my microsoft v-id account.

Obviously I cannot use any of the below links without having my 2 factor auth or a smart card.

Please advise as I am completely stuck.

Thank you.

My supervisor has given me the following links:

Self-Service Password Management - Home (microsoft.com)

To Apply for Phone Authentication:

https://phoneregistration.microsoft.com/

 

RAS Access:

https://coreidentity.microsoft.com/

Answer 1

Hello there,

May be you can try the account recovery form.

The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.

Help with the Microsoft account recovery form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Similar discussion here https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-verify-account-without-a-phone-number/4b98eb34-e4e1-4073-bd53-32f557b0c37f

Hope this resolves your Query !!

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