I need to rest my password and phone number for my microsoft v-id account

Michael Housey 0 Reputation points

I need to rest my password and phone number for my microsoft v-id account.

Obviously I cannot use any of the below links without having my 2 factor auth or a smart card.

Please advise as I am completely stuck.

Thank you.

My supervisor has given me the following links:

Self-Service Password Management - Home (microsoft.com)

To Apply for Phone Authentication:



RAS Access:


Windows Server Security
Windows Server Security
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Limitless Technology 44,006 Reputation points

    Hello there,

    May be you can try the account recovery form.

    The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.

    Help with the Microsoft account recovery form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Similar discussion here https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-verify-account-without-a-phone-number/4b98eb34-e4e1-4073-bd53-32f557b0c37f

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

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