YOUR ACCOUNT IS BLOCKED.

Iniobong Nkanga 1,681 Reputation points
2023-02-01T13:02:08.8133333+00:00

Hello

Please i need your help on this issue.

One of our user is trying to register on a site and he is getting the error message when trying to login.

User's image

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,664 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dillon Silzer 54,731 Reputation points
    2023-02-01T16:19:44.15+00:00

    Hello,

    Please check the Risky Users list in Azure AD for the user's account (and verify it hasn't been compromised):

    Security | Risky users

    https://aad.portal.azure.com/#view/Microsoft_AAD_IAM/SecurityMenuBlade/~/RiskyUsers

    It is possible that you have a Sign In Policy that blocks users when they get a certain risk level:

    Identity Protection | Sign-in risk policy

    https://aad.portal.azure.com/#view/Microsoft_AAD_IAM/IdentityProtectionMenuBlade/~/SignInPolicy

    If this is helpful please accept answer.