Azure document translator service problem

Assaf L 261

When trying to invoke the API for document batch translation I get this error

{"Code":5,"Message":"Your current subscription SKU is not supported by this service"}}

I'm using the translator service with D3 pricing tier

When using the translator service with S1 tier it works

This github issue makes me suspect that there is a problem with the translator backend denying calls from D3 SKU and allowing S1 calls to go through - there is some condition verifying that SKU == S1

Can you advice?

romungi-MSFT 42,286 Reputation points Microsoft Employee

2023-02-03T06:46:35.0033333+00:00

@Assaf L I think there is a known issue with D3 pricing. I will update this thread as soon as there is an update on the issue.
romungi-MSFT 42,286 Reputation points Microsoft Employee

2023-02-09T13:49:08.3766667+00:00

Thanks Assaf L for confirming.
Glenn Lacampuenga 0 Reputation points

2023-02-14T04:47:00.23+00:00

Hi I am also getting this same error, is this because i'm using the Free tier? I'm evaluating this product and doing a proof of concept for my employer.
romungi-MSFT 42,286 Reputation points Microsoft Employee

2023-02-14T04:54:14.7866667+00:00

Yes Glenn Lacampuenga, free tier does not support document translation. Try upgrading to S1 tier since you are trying to build a proof of concept. This is a pay as you go type pricing tier.

1 answer

Assaf L 261 Reputation points

2023-02-28T00:55:50.28+00:00

To my understanding there was an issue and it was resolved
Please sign in to rate this answer.
YutongTie-MSFT 46,986 Reputation points

2023-02-28T00:56:15.92+00:00

Thanks for the confirmation, please let us know if you still see any error.

Assaf L 261 Reputation points

2023-03-02T07:07:15.7533333+00:00

No errors, issue resolved
Sign in to comment