Double factor My cell phone was stolen and I can't access ms Azure

Alex Salome Pastrana 0 Reputation points
2023-02-02T14:29:01.55+00:00

I can't access ms azure because the double factor was shown in my cell phone's authenticator but it was stolen, it doesn't show me an option, for example, to validate with my cell phone number, please your prompt help.

Thanks

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,493 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,472 questions
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  1. Michael Durkan 12,151 Reputation points MVP
    2023-02-02T15:52:38.0833333+00:00

    Hi

    you can ask your tenant admin to reset your MFA methods in order to set this up again.

    If you are the tenant admin and have lost access to your subscription, your best option to contact support using your local number listed on this page:

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You'll need to provide proof that you are the subscription owner.

    Hope this helps,

    Thanks

    Michael Durkan

    • If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!
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  2. Givary-MSFT 27,886 Reputation points Microsoft Employee
    2023-02-08T05:31:05.78+00:00

    @Alex Salome Pastrana Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

    If the issue still persists, you can contact your Global Administrator of the tenant to issue Temporary Access Pass (TAP).

    A Temporary Access Pass makes recovery easier when a user has lost or forgotten their strong authentication factor like a FIDO2 security key or Microsoft Authenticator app, but needs to sign in to register new strong authentication methods.

    Reference: https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-temporary-access-pass

    Also you can refer to this article for the actions to take whenever device is lost or stolen.

    Let me know if you have any further questions, feel free to post back.

    Please remember to "Accept Answer" if any of the answer helped, so that others in the community facing similar issues can easily find the solution.

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