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Hello.
I am currently teaching each week from home, using MS Teams. When I am just using the audio function, it works fine but when I am screen sharing a PP presentation, apparently my voice is completely distorted or completely inaudible altogether. This is obviously rather awkward when trying to conduct a lesson!
I have checked my connection speed - download is 12.7mbps and upload is 0.88mbps.
Could it be the upload speed that is the problem? There is sometimes another device using Teams to conduct a phone call but usually no screen sharing or video for that one. But could this second device be causing the problem?
I am using a near-new i7 laptop with no other programs running at the time (other than Teams and PP), so this shouldn't be the problem.
Many thanks in advance for any suggestions.
Sam
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Hi Sam, not sure if you did find a solution to this problem in the end.
I started having trouble with the quality of audio when I shared video clips in MS Teams meetings lately. It became very tinny, the clarity was gone and the volume inconsistent. I thought maybe I should check if I have any trouble with my Realtek audio driver, the settings suggested that I turn off the enhancement function in the audio setting. I just turned it off and now the audio quality is back to normal. If you are still having the same problem, give it a go and see if that helps.
Hi @Sam White ,
It could indeed be your upload speed, you'll find the bandwidth requirements for Microsoft Teams over here:
Bandwidth requirements
https://learn.microsoft.com/en-us/microsoftteams/prepare-network#bandwidth-requirements
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(If the reply was helpful please don't forget to upvote or accept as answer, thank you)
Best regards,
Leon
Thank you @Leon Laude
According to this table, with the screen sharing, it needs 130kbps, so 0.8mbps should be enough?
This is the bare minimum requirements, but it does not necessarily mean that the quality will be "good" at 130kbps.
Also remember that your computer might user other applications/services simultaneously that share the bandwidth so it doesn't necessarily mean that Microsoft Teams gets all of the upload/download speed.
There are also many others suffering the same issues, you can vote on the feedback about poor quality when sharing the screen over here:
https://microsoftteams.uservoice.com/forums/599053-schools-and-universities/suggestions/41165437-the-quality-of-the-video-of-the-shared-screen-is-b