Office 365: can't verify license. MSAlum license. Installed on domain joined workstation , worked for years

Rick Hantz 0 Reputation points
2023-02-03T07:02:19.8933333+00:00

I have been running a domain at home for many years. Most of my computers are connected to it.

I added my new license key and my account shows it active for another year.

However, I keep getting warning msgs that my account can't be verified.

Win10, latest upgrades.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,526 Reputation points
    2023-02-03T08:34:40.0433333+00:00

    Hi @Rick Hantz

    I added my new license key and my account shows it active for another year.

    Could you please tell us the subscription product that new license key corresponds to?

    Besides, please make sure the license key apply to your Microsoft 365 Apps version.

    Then I suggest you go to Windows settings > Accounts > Access work or school > Disable the work or school account.

    If the steps above do not work, it's recommended to reset Microsoft 365 Apps activation state.

    • Please download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions. This script can remove previous licenses and cached account information.
    • Then try to re-activate your Microsoft 365 Apps.

    Here is a link, you may have a look: 'Account or subscription verification errors activating Microsoft 365 Apps'.

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