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Glenn Maxwell 11,496 Reputation points
2023-02-03T07:55:57.22+00:00

Hi All

One of my user shows disabled in Dynamics 365. We are using exchange 2016 hybrid environment. In onprem AD user is enabled, i see in Azure AD also user is enabled . The user was disabled mistakenly and enabled back. The sync happens from Azure AD to dynamics 365. What user settings i need to check in onprem AD and Azure AD to confirm user is properly configured

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  1. Thameur-BOURBITA 33,006 Reputation points
    2023-02-03T08:07:29.3566667+00:00

    HI @Glenn Maxwell

    It seems that when you re-enabled the user account , he doesn't get a licence for Dynamics.

    I think that you should check licence configuration.

    Please don't forget to mark helpful answer as accepted

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