Office 365 | How to enable the Office add-in store

Tung Yeung 41 Reputation points
2023-02-03T08:12:48.49+00:00

Hi, I am trying to use office add-in store in office 365 Powerpoint

However, it returned

"Sorry, Office 365 has been configured to prevent individual acquisition of Office Store Add-ins"

As a IT admin I have tried changing the setting of "User owned apps and services" like below image.

and reboot few times after changing it.

And nothing has change.

User's image

I have heard that it may related to the azure AD's Policy and yet I can't find any useful information of it,

Wondering is there anyone can share their experience of fixing it or any information ?

love you guys.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,526 Reputation points
    2023-02-06T05:54:29.5166667+00:00

    Hi @Tung Yeung

    Do other users in this organization encounter the same issue?

    Please make sure you are using Windows admin profiles.

    Then I suggest you sign out Work or School account from Office apps, and then re-sign into the account to have a check.

    Since I mainly deal with issues related to Office clients, issues about Azure AD's Policy require you to wait patiently for a response from the Azure AD team. Thanks for your understanding.

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