Intune does not update Bitlocker key

Luca Chiavarini 46 Reputation points

I manage my organization's devices through Intune. After restoring one of these devices, I can see new device name on Intune, but the Bitlocker information is old (not updated). How can I solve it?

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Pavel yannara Mirochnitchenko 11,411 Reputation points

    In Event Viewer, you have the Node named "Bitlocker-API" which will reveal any activities about escrowing keys too AAD. If your autopilot (or right after) does automate Bitlocker, then also recover scenario should work. But your device name should not change after recovery.