Problems with azure AD account on laptop

Neale Cooke 25 Reputation points

Hi all

I am a novice IT user. I have a Microsoft business basic account. I recently set up a business and I am currently a one man band.

I have a laptop which I want to use for personal and business use. I have tried to keep this separate by having a personal login with a Microsoft account, and a work log in, which I am able to use as I connected via Azure AD. There is also a local microsoft account for my son.

However I am not sure that I have done this correctly. There are a few niggly issues that make me wonder fi there is something not done correctly, and if so I'd like to nip this in the bud now before it becomes a bigger problem.

Two very minor things are firstly, that my laptop forgets my work account after being restarted, so on the log in screen I need to go to "other users" and enter the full email address and password. However once logged in, all personal settings etc are retained. Secondly, I have updated my profile picture in the Azure AD and in another area (i forget where) yet this doesn't pull through to the log in screen.

More problematically however, this work account is not shown as a user in various places. For example I was trying to set up sharing permissions for a folder so that I could scan to this using my MFD. This worked fine on the personal microsoft local account, but when I tried to replicate this on my work account it failed because the work account user was not available for selection. I can see in system properties that the user account exists:

User's image

However when I want to choose this user, in places such as sharing folders, this is not an option, as shown below:

User's image

In the box above I can't change the location from Neale-XPS15 to Azure AD (or whatever I'd need to choose) so when i click on advanced and look for users, it only shows local users, and hence my work account is not available. Is there a way around this, or is my account simply not set up correctly?

My work account account is not listed in places such as computer management, but I believe this is correct as it's not deemed to be a local account?




Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Philippe Levesque 5,676 Reputation points MVP


    As you dont want to integrate the device in your business, I would create another local account and add to it your business account to that local's account.

    The blocked option will now work better, and having two local account will allow you to separate job and home use easily.

  2. Akshay-MSFT 15,041 Reputation points Microsoft Employee

    @Neale Cooke

    Thank you for posting your query on Microsoft Q&A.

    • I need to go to "other users" and enter the full email address and password ? This looks like to be a configuration on the device itself. So if you are using windows 10, then

    'Users Must Enter a User Name and Password to Use This Computer’ must be checked. Kindly try unchecking this by navigating to Run "netplwiz". A User Account window like below would pop up.

    User's image

    • I was able to validate the reason why Azure AD account is not visible when you try to share a folder from local to account to Azure AD account.

    This is because the local directory looks into your device (NEALE-XPS15) but the UPN is never added among local accounts within the device and it does not have ability to look into Azure AD directory (like we have in case of On-prem directory).

    User's image


    Akshay Kaushik

    Please "Accept the answer", and share your feedback (Yes/No) if the suggestion works as per your business need. This will help us and others in the community as well.

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