Outlook 365 personal contacts not populating in new messages.

Question

Microsoft Outlook for Microsoft 365 MSO (Version 2212 Build 16.0.15928.20196) 64-bit

Microsoft Windows 11 Version 22h2

Hello,

I currently have users, using windows 11 and outlook, experiencing issues with emails. Personal Contacts from the personal address book will not populate when sending a new email. the email address has to be entered in full.

Please assist as this is affecting multiple users.

Thank you

Charles G

Answer 1

The mechanism responsible for autocomplete addressees works on the basis of the obligation to send the first e-mail by user. Then emails goes to suggested folder.

Anyway if you want to use addresses in your address book with existing check (with names - not only email address), I can recommend you my solution: https://vbatools-pl.translate.goog/dodawanie-adresow-email/?_x_tr_sch=http&_x_tr_sl=pl&_x_tr_tl=en&_x_tr_hl=pl&_x_tr_pto=wapp

Regards

Answer 2

Hi @Charlie G ,

Welcome to our forum!

Personal Contacts from the personal address book will not populate when sending a new email.

Does this issue occur with all personal Contacts or some specific emails addresses?

And when you enter other email addresses, will there be suggested recipients?

If there aren't any suggested recipient prompts, please first check and confirm the "Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines" option is enabled via File>Options>Mail>Send messages:

If the issue only occurs with some specific contact addresses, are you entering them for the first time? If so, based on my test, i found that these addresses are not saved to the autocomplete list until after the first entry. So you need to enter it manually once, and then you will be prompted with the full address when you enter it.

If you did enter it manually but still don't receive a complete address suggestion, i'm afraid that it may be affected that Outlook limits the number of entries that you can save in the AutoComplete list. After you reach this limit, Outlook uses an internal algorithm to determine the best names to remove from the list. Please refer to the following article and try the suggestions:

Limited number of entries

Hope the above help!

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