error 0x1102 when scanning to email from kyocera ECOSYS

Question

Hi

I cannot scan to email using my Microsoft 365 email address, from my Kyocera ECOSYS MFD.

However, I have successfully scanned to email using my personal hotmail account on this MFD.

When I try and use my Microsoft 365 account ( [ name ]@principled.eco - set up via business basic) however, I get error 0x1102.

This implies that there is a problem with my 365 settings. I have read various guides on this but I can't find the answer. The main two solutions below haven't made any difference.

1. Authenticated SMTP is selected in the admin centre for the above email address
2. TLS 1 and 1.1 have been deselected in the scan to email settings on the MFD, with 1.2 being checked (both in server and client sides)
3. Tried both port 25 (recommended by MFD instructions) and 587 (recommended by Microsoft)

Are there any other solutions I should try, or any other settings within 365 that i need to adjust? Frustrating to spend ages trying to get this to work!

Thanks

Neale

Answer 1

Hello Neale,

I would check whether or not your account allows basic authentication (Microsoft 365). Just recently, M365 began enforcing MFA, which you would need to allow an app password. App passwords must be allowed in your tenant as well.

Enforce Azure AD Multi-Factor Authentication with legacy applications using app passwords

https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-app-passwords

---

If this is helpful please accept answer.