TLS crashes Windows 10

Huan Xie 6 Reputation points


Windows 10 crash randomly on my laptop, twice a week, there is not blue screen, it just freeze for a few seconds and reboot.

After a very long time inverstigate, the issue may caused by TSL.

There is a event log:

A fatal error occurred while creating a TLS Client credential. The internal error state is 10013.

when try to fix this error, I turn on TLS 1.0, 1.1, 1.2 and 1.3 from Advanced of Internet Properties, then the laptop crash 5 times today, with only Chrome running.

I have tried everything to fix the TLS error but none of them can work.

so why would TLS crashes the whole system, when browsing with Chrome?

The process 572 is "Local Security Authority Process"

<Event xmlns="">
- <System>
  <Provider Name="Schannel" Guid="{1f678132-5938-4686-9fdc-c8ff68f15c85}" /> 
  <TimeCreated SystemTime="2023-02-04T13:14:47.8024090Z" /> 
  <Correlation ActivityID="{17e175aa-3898-0006-1776-e1179838d901}" /> 
  <Execution ProcessID="572" ThreadID="16200" /> 
  <Security UserID="S-1-5-18" /> 
- <EventData>
  <Data Name="Type">Client</Data> 
  <Data Name="ErrorState">10013</Data> 
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Limitless Technology 44,006 Reputation points

    Hello there,

    "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" occurs when the client and server cannot agree on a mutual cipher to use to establish a secure connection.

    If you are having connectivity issues with a specific resource or internet site, for example, then you should review your TLS/SSL settings. These settings can be accessed by running inetcpl.cpl and going to Advanced > Scroll down to Security and note the TLS settings.

    Here is a thread as well that discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.

    A fatal error occurred while creating a TLS client credential. The internal error state is 10013

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

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