TLS crashes Windows 10

Huan Xie 6 Reputation points
2023-02-04T13:35:42.5766667+00:00

Hi,

Windows 10 crash randomly on my laptop, twice a week, there is not blue screen, it just freeze for a few seconds and reboot.

After a very long time inverstigate, the issue may caused by TSL.

There is a event log:

A fatal error occurred while creating a TLS Client credential. The internal error state is 10013.

when try to fix this error, I turn on TLS 1.0, 1.1, 1.2 and 1.3 from Advanced of Internet Properties, then the laptop crash 5 times today, with only Chrome running.

I have tried everything to fix the TLS error but none of them can work.

https://windowsreport.com/fatal-error-occurred-while-creating-a-tls-client-credential/

so why would TLS crashes the whole system, when browsing with Chrome?

The process 572 is "Local Security Authority Process"

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Schannel" Guid="{1f678132-5938-4686-9fdc-c8ff68f15c85}" /> 
  <EventID>36871</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2023-02-04T13:14:47.8024090Z" /> 
  <EventRecordID>76211</EventRecordID> 
  <Correlation ActivityID="{17e175aa-3898-0006-1776-e1179838d901}" /> 
  <Execution ProcessID="572" ThreadID="16200" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-ODHI3G1</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="Type">Client</Data> 
  <Data Name="ErrorState">10013</Data> 
  </EventData>
  </Event>
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,219 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 44,006 Reputation points
    2023-02-06T15:58:33.3333333+00:00

    Hello there,

    "A fatal error occurred while creating a TLS client credential. The internal error state is 10013" occurs when the client and server cannot agree on a mutual cipher to use to establish a secure connection.

    If you are having connectivity issues with a specific resource or internet site, for example, then you should review your TLS/SSL settings. These settings can be accessed by running inetcpl.cpl and going to Advanced > Scroll down to Security and note the TLS settings.

    Here is a thread as well that discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.

    A fatal error occurred while creating a TLS client credential. The internal error state is 10013

    https://social.technet.microsoft.com/Forums/office/en-US/5966745a-c792-4c3b-b98b-f2db284413d0/a-fatal-error-occurred-while-creating-a-tls-client-credential-the-internal-error-state-is-10013

    https://learn.microsoft.com/en-us/answers/questions/728944/a-fatal-error-occurred-while-creating-a-tls-client

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

    0 comments No comments