Teams stuck on ‘loading’ screen and force quitting doesn’t help

Question

Teams stuck on ‘loading’ screen and force quitting doesn’t help

Sara B 10

When I go to open Microsoft Teams on my laptop it gets stuck on the loading page. I have tried quitting (clicking on the icon in the bar at the bottom and quitting) and also ending via Task Manager. But when I try to open Teams again the same thing happens. It’s working fine on my ipad. Just not on the lap top (which I have recently upgraded to Windows 11). I’m not sure what else I should be trying. (Have restarted a couple of times too just in case turning it off and on again was enough!)

2 answers

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Answer 1

JimmyYang-MSFT 58,646 Microsoft External Staff

Hi @Sara B

Do you have the same problem in Teams web client?

If there is no issue in Teams web client, we recommend you try to clear the client cache file and restart the Teams client to see if it can be worked.

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key +R.
In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
Delete all files and folders in the %appdata%\Microsoft\Teams directory.
Restart Teams.

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JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-02-13T09:55:05.7833333+00:00

@SaraB-7039

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.
Ken 0 Reputation points

2023-06-09T06:34:13.36+00:00

Hi @JimmyYang-MSFT , i have the same issue where is kept stuck at loading screen.

i have tried both clearing cache and reinstalling.
it works - but only temporary. after awhile (ranges from 10mins to a few hours) it will be the same again.
i cant kept clearing cache all the time. it's affecting my work.

any permanent solution?
Marc Castel 0 Reputation points

2023-07-21T17:07:08.78+00:00

deletion of %appdata%\Microsoft\Teams% worked for me. Thanks, much.
Beatrix Kiddo 0 Reputation points

2023-08-15T13:33:43.95+00:00

This fix also does not work for me.
Ben Mack 0 Reputation points

2023-08-22T08:41:05.6666667+00:00

This did not work for me. Teams loaded the first time after clearing cache, but when I signed back in it hung again, and when restarted just hung at loading screen, as before. I've been looking through the logs and I'm not surprised, it is so heavily layered and complex, and is throwing all sorts of faults. I have several MS accounts which I think is adding to the problem...
Beatrix Kiddo 0 Reputation points

2023-08-22T12:53:57.83+00:00

I figured out what the issue was me!

I have a new laptop and the version of MS Teams that was already on there was causing the issue. I thought that I had removed all Office software that came with the device (from Control Panel) but some of the apps you have to remove from Settings! Once I removed the Teams app from there and reinstalled my company's version of Teams, it all worked for me.

I'm new to Windows 11 and having two places that someone might have to remove software off of their computer is annoying. Anyway, hopefully this also helps some folks!
Mohammed 0 Reputation points

2023-10-07T10:33:24.1833333+00:00

Followed the steps, there was over 1GB of Cache files. After clearing them all and restarting Teams, it loaded instantly. Thank you Jimmy, saved my day
LD Trans 0 Reputation points

2023-11-01T21:50:14.4833333+00:00

I tried those steps. It made it worse. Now I can see several blank windows which try to open and close in a flash, several times. and then nothing. Uninstalled then installed Teams for work and school. Same.

Answer 2

ERIC MILA 5

Hi Sara B

Uninstall your Teams version on your laptop. Go to Teams (online) : https://teams.microsoft.com/

On the right top, see 3 tiny points and clic. Choose download desktop apps and install it. If it solve your problem, so deploy it by GPO.

I hope bring some help to you

Regards

Phil Mair 5 Reputation points

2023-08-08T17:12:47.7766667+00:00

Clicked on the link, and just get a blank browser page. This is a new laptop. Everything works OK except Teams / SharePoint and my on-line Microsoft account pages. They all just pull up blanks in the browser ((both Edge and Chrome). Cleared cache, etc, etc. Nothing! Un-installed Teams, and now can't get to re-install it as it just hangs. Anyone out there have any idea what's going on?????
Marc Castel 0 Reputation points

2023-08-08T17:19:18.58+00:00
Have you specifically tried the steps proposed by @JimmyYang-MSFT above? I did and it worked for me with the Teams problem.

Below is his response:

Do you have the same problem in Teams web client? If there is no issue in Teams web client, we recommend you try to clear the client cache file and restart the Teams client to see if it can be worked.

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

*Open the Run dialog box by pressing the Windows logo key

+R.*

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.
Phil Mair 5 Reputation points

2023-08-08T17:25:54.5633333+00:00

Did you SPECIFICALLY read my comment ??? I un-installed Teams, so it's pretty hard to restart it !

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Teams stuck on ‘loading’ screen and force quitting doesn’t help

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