I am the only admin on the account and need to reset my MFA as my phone was stolen. No one is getting back to me from micrososft!

David 0 Reputation points
2023-02-06T14:32:54.6166667+00:00

I am the only admin on the account and need to reset my MFA as my phone was stolen. No one is getting back to me from micrososft!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Sam Strobbe 105 Reputation points
    2023-02-06T14:46:26.63+00:00

    Hi David

    Are you able to open Azure Portal (https://portal.azure.com)?

    Probably this is triggering the MFA pop-up as well?

    If you can not open the portal, do you have any Conditional Access policies configured where you might not need to sign in with MFA like when you are a federated user on company network or on specific IP's?

    Please let me know.

    Kind regards

    Sam

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  2. Rohit Kumar Sinha 1,321 Reputation points
    2023-02-06T14:47:38.9833333+00:00

    Hi ,

    Are you able to log on to the Portal , if yes then you can browse to user profile Authentication method and clock on belo 2 options

    User's image

    If there are another Global Admin(s) in the subscription, they can try to reset the MFA. If it is not the case, you need to contact Microsoft support through phone support as the azure portal is not available at the moment for your account. Details here: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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