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international calls with Teams are not possible.

Iniobong Nkanga 2,061 Reputation points
2023-02-06T14:52:08.7+00:00

Hello

Please i need your help on this issue.

Despite the dial-out settings for calling are set to "Any destination", international calls with Teams are not possible.

They just can't be placed, no specific error message is shown.

Microsoft Teams | Microsoft Teams for business | Other
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  1. Sam Strobbe 125 Reputation points
    2023-02-06T14:55:55.9066667+00:00

    Hi Iniobong

    Do the users placing this calls have 'Communication Credits' as a license assigned to them?

    Otherwhise this is impossible.

    If the license 'Communication credits' is assigned to the user, you can check in the Azure Portal (https://portal.azure.com) if the balance is 0.

    When it is 0, you will also need to buy additional credits for this.

    Can you check and let me know if this resolved your issue?

    Kind regards

    Sam

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