Unable to access Microsoft Auhenticator-app

Question

My phone has broken and I've bought a new phone. However I can no longer access my work account or system because I need to verify myself through the app on my phone and I don't get any other options but using the app thats on my broken phone

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly installed app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Hope this helps,

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