Could not establish trust relationship for the SSL/TLS secure channel

Lbyrd22 0 Reputation points
2023-02-06T20:07:18.29+00:00

'm currently trying to download updates via Lenovo Thinkvantage Update Retriever, however, I'm receiving the following error:

The software encountered an issue unexpectedly and was unable to handle the specific issue: Error for-> https://download.lenovo.com/catalog//21ED_Win10_DESC.xml

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

The application failed installing updates on our SCCM and has also failed installing the updates on a client laptop in the same domain. The application was able to successfully download updates up until 10/26/2022 but after that, all updates fail with the same error. As a test, I removed a client from the domain but Update Retriever still failed. I found a client that was never attached to our domain and Update Retriever downloaded the updates with no problem. I brought the issue to Lenovo's forum boards, but assistance ceased when the issue was determined to be within the domain. Overall, I'm looking for some assistance on what can be blocking Update Retriever from receiving updates.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Limitless Technology 44,511 Reputation points
    2023-02-07T16:51:25.8333333+00:00

    Hi,

    Thank you for posting your query.

    Kindly follow the steps provided below to resolve your query.

    A common reason you may receive the error Could not establish trust relationship for the SSL/TLS secure channel is because the SSL certificate isn't trusted. If the SSL certificate is not trusted, you will need to install the SSL certificate's root certificate.

    Go to this link for reference and additional troubleshooting procedures https://patchmypc.com/could-not-establish-trust-relationship-for-the-ssl-tls-secure-channel#:\x7e:text=A%20common%20reason%20you%20may,the%20SSL%20certificate%27s%20root%20certificate

    Note: This is a non-Microsoft website kindly take precautions before downloading anything.

    If the answer is helpful kindly click "ACCEPT AS ANSWER" and up vote it.

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