Latest Update for Microsoft Remote Desktop

Question

Having a real hard time staying connected to the remote desktop app. I have tried a speediest and that is not the issue as my download is over 700mbps.

I primarily work from home and my company says that there is no issues with their VPN and servers.

I've noticed this even more after the update. So funny because my coworker, whom works from home as well, is having the same issues.

Is there any way this can be looked into? Maybe some type of bug?

Thanks,

Sherise

Answer 1

Hello

Thank you for your question and reaching out. I can understand you are  having query\issues related  to RDP slowness.


1. First of please reboot your Computer and check if the issue resolved automatically.

1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.

2. Cleanup below Temp folders location -> Open Start -> Run -> Type below location one-by-one and press enter 
     C:\Windows\Temp
     %USERPROFILE%\AppData\Local\Temp

3. Change RDP settings:

1.  Display  Tab -> Colors -> Select High Color (16 bit).

2.  Switch to the Experience tab, change the connection speed into Modern (56 kbps). Then un-tick Persistence bitmap caching.


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