Misconfiguration with new organization

Ssshar 5 Reputation points
2023-02-06T22:37:44.51+00:00

I’m trying to set up a new account for a new job. I’ve deleted my old Outlook account from my Outlook app and from the Authenticator application, and unregistered my device with my old organization. When trying to connect and add the new Outlook account, I’m getting a misconfiguration alert, and that I need to in-enroll my device from the company portal, and an Org Data Removal alert. Can I get some help getting the new account set up?

0DBA3F44-9B6F-47D9-8250-3E3906819BC3.png

1EA5EC64-DFD0-4E3D-85C3-B34AF04A6AF4.jpeg

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,535 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,009 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,365 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ssshar 5 Reputation points
    2023-02-07T14:19:31.8233333+00:00

    Found the setting: iPhone settings > General > VPN & Device Management > delete account. t

    Thanks!

    1 person found this answer helpful.
  2. Crystal-MSFT 43,381 Reputation points Microsoft Vendor
    2023-02-07T06:06:10.7733333+00:00

    @Ssshar, Thanks for posting in Q&A. From the information you provided, it seems the old account is still on the Phone. And it seems the old account is with app protection policy and conditional access policy configured.

    To add the new account, I suggest remove the outlook profile with the old account. Uninstall outlook, in company portal, find the device and choose "delete the device" to ensure it unenroll from Intune, then install outlook again to see if the new account can be added.

    However, if the issue still persists, please collect the following information:

    1. Please confirm if the account showing in the picture is the old account or the new account.
    2. Please contact your Intune admin to check if your new account is with app protection policy or conditional policy targeted?

    Please try the above suggestion and if there's any update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.