Why am I Not receiving verification code

Muhammad Akbar 0

Hello there. I cannot login into my azure account because it is asking me to register a secondary email address or phone number for two-factor authentication. But when I try to register my email or phone number I am not getting code in my email or sms. Can you help

risolis 8,701 Reputation points

2023-02-07T04:52:39.0266667+00:00
Hello @muhammadakbar-2842

Thank you for posting this concern on this community space.

I was reading your case scenario issue and I wonder some details in order to provide you an accurate guidance. So, please check the questions down below:

Are you the Global Admin user on the Azure AD tenant?

Was this working properly before?

Do you know if there is any conditional policy restricting you or any user for a specific country or region?

Do you know if there is any conditional policy restricting you to use any specific Android OS or mobile device?

Have you signed out completely from all your internet browsers or devices?

Let me know if that was useful but if not, I can keep assisting you further.

Looking forward to your feedback,

Cheers,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
Kael Yao-MSFT 37,491 Reputation points Microsoft Vendor

2023-02-07T05:53:34.6566667+00:00

Hi,

Please kindly note that the tag “Microsoft Teams” is used for the Microsoft product Teams questions.

Since this question is not related to Teams, I have removed this tag.

Thanks for your understanding.
Muhammad Akbar 0 Reputation points

2023-02-07T11:09:51.2866667+00:00

Yes I am the global admin of the account. It was working fine before. There is no restriction as I was using it for few days. But it asked me to provide a secondary email or phone number for two-factor authentication for security of my account. But when I am registering for two factors authentication, I don't get any code in my email or phone. I've checked junk mail but there is nothing. First few times I was able to skip the settings but now I cannot get into my account at all.
Muhammad Akbar 0 Reputation points

2023-02-07T15:43:02.54+00:00

Yes I am the global admin of the account. It was working fine before. There is no restriction as I was using it for few days. But it asked me to provide a secondary email or phone number for two-factor authentication for security of my account. But when I am registering for two factors authentication, I don't get any code in my email or phone. I've checked junk mail but there is nothing. First few times I was able to skip the settings but now I cannot get into my account at all.
Givary-MSFT 27,486 Reputation points Microsoft Employee

2023-02-07T15:56:39.2033333+00:00

@Muhammad Akbar Please send us an email on azcommunity [at] microsoft [dot] com referencing this issue with a subject line "ATTN:Givary"

Will connect offline to review this issue in detailed, if needed will engage the engineering team to unblock your account due to enforced security policies

Let me know if you have any further questions, feel free to post back.
risolis 8,701 Reputation points

2023-02-08T01:34:22.1033333+00:00

Hello @muhammadakbar-2842

Many thanks for that information.

On this case, you might either get some assistance from @Givary-MSFT but also I was thinking of asking to another global admin user to revoke your user session or reregistered-MFA option as well.

If you are not getting the code, those 2 option given are useful... The third option is to kill the cookie lifetime that holds your user session active.

I hope this gets better and you get back to your azure account.

Let me know if additional help is required so, I can keep assisting you further.

Looking forward to your feedback,

Cheers,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
risolis 8,701 Reputation points

2023-02-09T02:56:59.14+00:00

Hello @Muhammad Akbar

I hope you are doing fine,

I just wanted to know if the steps given before were useful for this case scenario.

Looking forward to your feedback,

Cheers,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.