Outlook not showing options to download media

Question

In incoming mail of outlook, Images are not downloading automatically. I have tried to download it automatically through File > Options > Trust Center > Trust Center Settings. I have unchecked all things from there. But there is no success.

I had a "Click here to download media" option below the sender's profile icon. But somehow, I can't see that option also. I am not able to download media automatically.

I have also tried to move the sender to the safe sender list through junk mail settings. The sender is now on the safe sender list. But still, I am not able to download media automatically.

Is there any other way to download it automatically/manually?

Answer 1

Hi @Smit Rathod ,

We could not verify the identity of the sender. Click here to get more information. The actual sender of this message is different from the normal sender. Click here to get more information.

According to my research, you get this warning message on Outlook because of the Spoof Intelligence from Microsoft 365 Advanced Threat Protection and Exchange Online Protection.

To resolve this issue, follow the steps below:

In the Microsoft 365 Defender portal at https://security.microsoft.com, go to Email & Collaboration > Policies & Rules > Threat policies > Tenant Allow/Block Lists in the Rules section. To go directly to the Spoofed senders tab on the Tenant Allow/Block List page, use https://security.microsoft.com/tenantAllowBlockList?viewid=SpoofItem.

You can refer to this Microsoft article for more information.