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Title is pretty self-explanatory - I have a user who can sign into Office apps in MacOS, but not on several Windows 11 PC's that other users can access.
This user receives a "bad password" error on multiple Windows systems, despite the exact same password working fine to sign into Office apps on their Apple machine. We've used Notepad and compared the passwords across both systems. We've reset the passwords, ensured the PC is fully up to date, and created them a local account and tried to just reach the office apps from there, to receive the same issue. They are enrolled (and re-enrolled) in MFA and it is functioning correctly on their Mac. Any ideas? The Windows machines are Domain joined to our Azure AD, while the Mac is not and is remotely managed via Kandji.
TIA!
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@Cèilidh Nevling Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back.
Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
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Hello
Thank you for your question and reaching out. I can understand you are having query\issues related to Bad password.
It can be due to your Password is still not updated in to Credentials Manager.
Try to cleanup Credentials of Office from Control Panel - > Credentials Manager.
Also , Try to remove account from Start -> Accounts -> Work or School account -> Select it click remove or disconnect.
--If the reply is helpful, please Upvote and Accept as answer--
Hello
Thank you for your question and reaching out. I can understand you are having query\issues related to Bad password.
It can be due to your Password is still not updated in to Credentials Manager.
Try to cleanup Credentials of Office from Control Panel - > Credentials Manager.
Also , Try to remove account from Start -> Accounts -> Work or School account -> Select it click remove or disconnect.
--If the reply is helpful, please Upvote and Accept as answer--
